Customer Policies

Refund Policy

Effective July 21, 2026

Break purchases

A team or spot purchase reserves your entry in a specific card break. All sales become final once the break begins. Results vary, and a purchased team or spot does not guarantee a hit, autograph, parallel, numbered card, or card of any particular value.

Before a break begins

Cancellation requests submitted before a break begins are reviewed individually and are not guaranteed. Contact us promptly and include the purchaser name, email, break, and team or spot.

Cancelled breaks

If Big Sky Breaks cancels a break, affected purchases will receive a full refund to the original payment method. A postponed break is not considered cancelled, but we will communicate material scheduling changes.

Singles and card lots

The photographs in a single-card or card-lot listing show the exact item offered. Please inspect every photo and read the condition and description before purchasing. Except where required by law, these sales are final unless the item received is incorrect or materially different from the published listing.

Damaged or missing shipments

Contact us within seven days after delivery if your shipment appears incomplete or was damaged in transit. Keep all packaging and photographs so we can investigate. Manufacturer defects, card condition, centering, print quality, and break results are not grounds for a refund.

Contact

Email Us with refund questions.